Refund Policy

Thank you for choosing Color With Live for your music needs. We strive to provide high-quality digital products to enhance your musical experience. Please review our refund policy below:

Refund Eligibility: Due to the nature of our products (non-tangible digital goods), we generally do not offer refunds once the product has been sent and downloaded. This is because it is not possible to "return" the product and ensure that it is no longer used.

Refusal of Refund Requests: Color With Live reserves the right to refuse any refund requests. We understand that every situation is unique, and we will carefully consider all refund requests on a case-by-case basis.

Compatibility Issues: We do not offer refunds for compatibility problems. It is your responsibility to ensure that your software and system meet the product's requirements before making a purchase. We are not liable for products that do not function properly due to incompatible software or hardware. All our products are thoroughly tested and guaranteed to work under specified requirements.

Product Ordering Responsibility: Customers are responsible for ordering the correct product. We provide examples and detailed information about our products to assist you in making an informed decision. Unfortunately, we cannot exchange products if you purchased the wrong one.

Customer Satisfaction: Our priority is your satisfaction. If you encounter any issues with the files, need technical support, or have not received your purchase, please contact us promptly. You can reach us via email at support@colorwithlive.com or use the support form on our website. We are committed to doing our best to resolve any problems and ensure you have a positive experience with Color With Live.

We appreciate your understanding and cooperation regarding our refund policy. If you have any questions or concerns, feel free to contact our support team, and we'll be happy to assist you.

Color With Live Team